(Available in Kapkids & Kapsons Store Cities Only)

• We offer 48-hour delivery in select cities where Kapkids or Kapsons stores are operational.
• This service is available only in serviceable PIN codes within those cities.
• Customers can verify eligibility through the “Find Store Near Me” section on our website.
• Orders placed in eligible locations will be delivered within 48 hours of confirmation, excluding Sundays and public holidays.
• Kapkids reserves the right to determine serviceability based on logistics feasibility.

Customers located in cities with Kapkids or Kapsons stores may opt for:

• Online payment
• Store pickup

Most pickup orders are processed within a few hours. Customers will receive confirmation once the order is ready for collection.

Valid ID and order confirmation may be required at the time of pickup.

Orders are typically delivered within 3–7 working days from the date of dispatch, depending on the delivery location.

Delivery timelines are estimates and may vary due to:

• Courier partner operations
• Weather conditions
• Public holidays
• Regional restrictions
• Other unforeseen circumstances

Shipping charges are calculated as follows:

• Free Shipping on prepaid orders above ₹999.
• Shipping charges are non-refundable once the order has been dispatched.

Cash on Delivery is available on eligible orders.

To ensure smooth order processing:

• COD orders may be subject to verification via call or SMS before dispatch.
• Orders that cannot be verified may be cancelled.
• Repeated refusal or non-acceptance of COD orders may result in restriction of future COD eligibility.
• Kapkids reserves the right to approve or decline COD service for any order.

A shipment may be returned to our warehouse if:

• The order is refused at the time of delivery.
• The delivery address is incorrect or incomplete.
• The customer is unavailable after three delivery attempts.

In such cases:

• Future orders may be restricted to prepaid payment mode.
• Kapkids reserves the right to recover forward and return shipping charges before processing future orders.

Once your order is dispatched, tracking details will be shared via:

• WhatsApp
• SMS
• Email

Customers may also track their shipment through the Track My Order section on the website.

Our courier partners will make a maximum of three (3) delivery attempts.

If the shipment cannot be delivered after these attempts, it will be returned to our warehouse as a Return to Origin (RTO) shipment.

All orders are securely packed before dispatch.

If you receive a package that appears damaged or tampered with:

• Please refuse delivery immediately.
• Contact our Customer Support within 24 hours with photographs of the package and your order details.

Once the shipment is accepted by the customer, Kapkids shall not be liable for claims relating to visible physical damage or package tampering.

Currently, Kapkids ships only within India.

International shipping services may be introduced in the future.